Refund and Returns Policy for Wedsaliz.com
Effective Date: November 23, 2024

At Wedsaliz.com, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your handbag or accessory, we offer a clear and straightforward Refund and Returns Policy to address your concerns.

1. General Return Policy

We accept returns for most items within 30 days of purchase, provided the following conditions are met:

  • The item is unused, in its original condition, and with all tags and packaging intact.
  • You provide a valid proof of purchase (order confirmation or receipt).
  • The item is not a final sale or non-returnable product (see Section 6).

2. How to Initiate a Return

To begin the return process, follow these steps:

  1. Contact Us:
    Email info@wedsaliz.com with your order number, details about the item, and the reason for the return. Include photos if the item is defective or damaged.

  2. Approval:
    If your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your item.

  3. Ship the Item:
    Package the item securely and ship it to the return address provided. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  4. Processing:
    Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

3. Refunds

3.1 Conditions for Refunds

Refunds are granted under the following circumstances:

  • The item arrived damaged or defective.
  • The incorrect item was shipped.
  • The item is returned in its original, unused condition within 30 days of purchase.

3.2 Refund Method

Refunds are issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.

3.3 Non-Refundable Costs

  • Shipping fees are non-refundable unless the return is due to our error.
  • Expedited shipping charges are also non-refundable.

4. Exchanges

If you wish to exchange an item for a different color, size, or style:

  • Follow the steps outlined in Section 2 to initiate the process.
  • Once your returned item is received and inspected, we will process the exchange and ship the new item.
  • If the desired item is out of stock, you may choose a refund or store credit.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Notify us within 7 days of delivery by emailing info@wedsaliz.com.
  2. Include photos showing the damage or defect.
  3. Upon verification, we will offer a replacement, exchange, or full refund, including shipping costs.

6. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Final Sale Items: Products marked as “Final Sale” are non-refundable and non-returnable.
  • Personalized or Customized Products: Any item that has been customized or engraved.
  • Used or Altered Items: Items that have been worn, used, or altered in any way.

7. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service and purchasing insurance for your return, as we cannot guarantee receipt of returned items.

8. Cancellations

8.1 Order Cancellations

  • Orders can be canceled before they are shipped by contacting us at info@wedsaliz.com.
  • If your order has already shipped, you must wait to receive the item and then initiate a return.

8.2 Pre-Order Cancellations

For pre-ordered items, cancellations are allowed up until the item is shipped.

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check with Your Bank: Sometimes refunds take extra time to post.
  2. Contact Your Payment Provider: Some providers take longer to process refunds.
  3. If you’ve done both and still haven’t received your refund, contact us at info@wedsaliz.com for assistance.

10. International Returns

For international orders:

  • Customers are responsible for return shipping costs, customs duties, and any additional fees.
  • Clearly label the package as “Return Merchandise” to avoid unnecessary customs charges.

11. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

12. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on this page, with the updated Effective Date clearly indicated.